Raise a Concern
We strive to provide excellence at our Nursing and Care home, but understand the importance of both staff and visitors being able to contact the Home's Manager anonymously with information concerning Care, Misconduct, Bad Practice, General Concern or Feedback.
We understand that people will sometimes have reservations about raising these concerns and provide this contact form as a means to let us know your Concerns anonymously without the worry of being readily identifiable.
Please note that we are absolutely committed to Patient care and where malpractive is raised directly with us, we will investigate thoroughly and take action as soon as possible, where your contact details are provided we will update you but respect that you have chosen to raise these concerns in confidence.
Where possible to verify the information, we ask that a piece of verifiable information is placed into the concern, this could be any detail of our home, staff or identifying feature, so that we can be sure your concern is about our home.
WHERE YOU HAVE ASKED TO REMAIN ANONYMOUS, WE WILL NOT TAKE ANY MEASURES TO ATTEMPT TO IDENTIFY THE SOURCE OF INFORMATION.
SHOULD YOUR CONCERNS RAISE ALLEGATION OF CRIMINAL MISCONDUCT WE ARE DUTY BOUND TO NOTIFY THE AUTHORITIES OF THIS INFORMATION, NAMELY THE CQC AND ADULT SOCIAL SERVICES.